Support

How do I move around?

Drag to move the map and pinch to zoom in and out, just like Apple Maps. Station names appear as you zoom in.

How do I see which trains stop at a station?

Tap a station's badge. A card at the bottom of the screen shows the station's full name and every train that stops there. For big transfer stations, like Times Sq–42 St, the card covers the whole station.

How do I close the station card?

Tap the ✕ on the card, or tap an empty part of the map.

What do the colored lines show?

Each line connects a train's stations in order, in that train's color. The lines show where trains run. They are not live service information.

How do I find a station?

Open Find and type part of the station's name, such as "Union" or "14 St". Tap a station in the list and the app switches to the map, centered on that station, with its card showing.

What does "Nearest" do?

Choose Nearest to list stations by distance from where you are. This needs location permission. A–Z lists every station alphabetically.

When does the app ask for my location?

Only when you tap the location button on the map or choose Nearest in Find. It never asks when the app opens.

What does the location button do?

Tap it to center the map on your position and follow you as you move. Tap it again, or move the map yourself, to stop following. Your blue dot stays on the map either way.

Do I have to allow location?

No. Everything except your blue dot and the Nearest list works without it.

How do I turn location on or off?

Go to Settings → Privacy & Security → Location Services → Simple Subway NYC and choose While Using the App or Never.

Your location is never stored or shared. See our Privacy Policy.

The street map is blank or blurry

The street map comes from Apple Maps and needs an internet connection to load new areas. Underground without signal, areas you haven't viewed yet may not appear until you're connected again.

My location isn't showing

Check that location is allowed for Simple Subway NYC in Settings (see above) and that Location Services is on. Indoors or underground, your iPhone may take longer to find you, or may not be able to.

Nearest says "Finding your location…" for a long time

Your iPhone is still looking for a location fix. Try moving near a window or outdoors. The list stays in A–Z order until a location arrives.

I can't find a station

Try a shorter part of the name. Stations use the MTA's abbreviations, so search for "St" or "Av" rather than "Street" or "Avenue".

Does the app show live arrivals or service changes?

No. Simple Subway NYC shows where stations are and which trains serve them. For live arrivals and service changes, check the MTA.